FAQ

Can I customise a particular ayat for you?

The website only has original paper cutting artworks, we’re always happy to discuss purchases of even special commissions. You can use our contact form to get in touch.
Hadia of custom design depends on the size of ayat and also the size of paper. So it would be hard at this moment to give you a price figure.
For all custom designs, I need 50% advance payment. You can send payment through my website or you can send money to my following account.

If it’s paper then can it be transported / wrapped without frame without damage?

Yes, it can be transported. I usually pack myself for different countries for exhibitions. Although I have a special way to frame Papercutting art which creates a shadow inside box frame. Please check my website and few framed artwork you will notice that effect.

How long will my order take?

In Australia please allow 7-21 days for delivery. In other territories please allow up to six weeks. If you have any further questions please email contact@tusifahmad.com

Do I rent or lease my papercutting artwork and what are your fees?

Artwork can be leased. Although fees depend on the size of the artwork. Please send us an email on contact@tusifahmad.com and let us know which artwork you want to lease and for how many days.

How is my order delivered? Will I be able to track it?

Most orders are sent by courier, but a lot depends on the size. Wherever we have tracking numbers, we will include them in your shipping confirmation.

How much does delivery cost?

Standard delivery in the Perth is free of charge. Other Australian states we deliver through the pack and send. The customer can choose other options if they like.
Rest of World – please email contact@tusifahmad.com for a quote. Please note that all customers are responsible for any additional tax and duties that may apply international borders.

Do you offer installment payment plans?

Yes, we accept payment plans. Although artwork will be delivered after full payment has been made.

Do you have a return policy?

I take the greatest care when sending papercutting art to you. If you purchased artwork from our standard products. I offer a three-day money back guarantee on papercutting art. In the event that your purchase does not meet your expectations, you may return it within three days of receiving the order. We will issue you a full refund or credit on the purchase price of the art, but you will be liable for the return shipping. I may additionally charge 10% administration cost.

You must ensure that the artwork is securely packaged for return shipping. At this time, there are no returns on special orders or orders shipped outside of Australia.  We will not accept returns for items that have been damaged in transit due to insufficient packaging. If this is found to be the case, the item will be returned to the customer at the customer’s expense.

* Client is liable for the cost of the return shipping.
* Commissioned artwork may not be returned as those were designed specifically upon your request.

Returns Process
If you would like to return an item, please email us at contact@tusifahmad.com within 3 days of receiving your artwork, stating your reason for wishing to return the item as well as the collection date and address. We will refund your purchase after I have received and checked the item. We will do everything we can to process refunds quickly, but please allow up to 30 working days.

Are you interested in being contacted by galleries or agents?

Yes, galleries and agents can contact me.  My email address is contact@tusifahmad.com